At Dallany, we understand that the loss of jewellery sentiments can be a distressing experience. Although we may not be able to help you recover the original piece of jewellery, we have simplified the insurance replacement process to ensure that you receive your replacements promptly. Whether you choose to replace your piece of jewellery with an identical or similar piece, or create something brand new, we are confident that Dallany’s quality services will bring you peace of mind and satisfaction throughout the entire replacement process.
Dallany’s ultimate goal is to provide quality products and services to our internal and external clients at all times.Therefore, our insurance replacement process has been distinctively tailored with the specialized needs of both the insured and the insurance adjuster in mind. We work closely with both the insured and the insurance adjuster to ensure that claims are always resolved equitably, efficiently, and effectively.
The Dallany Experience
At Dallany, we make it a priority to satisfy each of our clients’ specialized need and expectation. For your convenience, you can expect the following personalized services specifically catered to your needs:
Two beautiful and spacious locations: We offer a vast selection of jewellery and timepieces in our Coquitlam Centre (Coquitlam) and Lougheed Town Centre (Burnaby) showrooms.
Private Consultations: By appointment only, we offer private consultations within the confidence of our showrooms. Besides addressing any concerns you may have, we will also be discussing about your list of stolen or lost items in full details and showing you possible replacement options.
Personalized “in-home” experiences: If, for any reason, you are unable to attend one of our showrooms to initiate the replacement process, we will bring the showroom to the comfort of your own home.
Custom Design: Ken Luong, the owner of Dallany Jewellery Designs, is a reputable jewellery designer with over 20 years of experience. When necessary, Ken will draw upon his expertise in order to precisely recreate your original design pieces.
We speak your language: We offer personalized services in English, Cantonese, Mandarin, Russian, Vietnamese and Korean.
The Dallany Advantage
At Dallany, we make every effort to ensure that our customers share the same confidence we have in our products and services. In order to ensure your satisfaction, the following is a list of our promises to you:
Clients only pay “insurance” prices, never the higher retail prices.
A two (2) year quality assurance guarantee on all of our workmanship.
Complimentary cleaning, polishing and inspection of your replacement jewellery up to two (2) times a year.
Independent third party appraisals from the GIA or AGS.
We only draw upon the experience and knowledge of BC’s finest goldsmiths.
The Dallany Insurance Replacement Process
At Dallany, we strive to create a claims process that is quick and simple. With your convenience in mind, we have structured the following claims process so that you are well-informed every step of the way:
You report your lost or stolen jewellery claim to your insurance provider.
Your insurance adjuster will contact us about your insurance replacement claim.
We will contact you by phone within 24 hours of receiving your claim.
We will deal with your insurance adjuster directly, and manage all your insurance-related papers in order to resolve your claim in a timely manner.
We will contact you as soon as your replacement jewellery has been expertly prepared.
You have the choice of either picking up your jewellery from one of our showrooms, or having your jewellery delivered to your home.